Payment support
Paid by phone or SMS?
Questions about a payment by phone, SMS or online on one of our platforms? Fill out this form and our payment support will contact you. For phone and SMS payments, include the phone number you used.
Question about your listing or account?
We only handle payments. For anything about your listing, profile, account or the content of a website, contact the support of that platform directly. You can find their email address and contact details on the website itself.
Who handles your payment
Payments on our platforms are handled by Forest Road B.V., Herengracht 449A, Amsterdam, the Netherlands. Chamber of Commerce (KvK) 97957232.
Response time: within two working days
Languages: English and Dutch
Prefer email?
Every platform has its own support address for payments. You can also email us directly at [email protected].
Keep it safe
Never share your full card number, PIN or passwords. We will never ask for them.
Payment FAQ
The most common questions about paying by phone, SMS and online on our platforms.
I have a question about my listing or account.
Please contact the support of the platform where your listing is. You can find their email address on that website. Forest Road only handles payments and cannot change listings, profiles, accounts or content.
How does paying by phone or SMS work?
You call a paid number or send an SMS to a short code. The cost per call, per minute or per message is always shown before you call or text, and is charged through your phone bill or deducted from your prepaid credit. Once the payment comes through, the platform processes your purchase automatically.
I paid, but my purchase was not processed.
First contact the support of the platform: they can see whether your payment arrived. If you were charged but they cannot find it, send us the form with the phone number you used, the date, the approximate time and the amount, and we will check the payment.
There is a charge on my phone bill I do not recognise.
Send us the form with your phone number and the date of the charge, and we will check which service it was for. Your mobile provider can also give you an overview of paid calls and messages.
Is this a subscription?
No. Every call or SMS is a one-time payment. There are no subscriptions and no recurring charges.
Which payment methods can I use?
Depending on the platform: phone (IVR), SMS, iDEAL, credit card, invoice and Bitcoin. Paying by phone and SMS is currently available in the Netherlands.
Why do I see Forest Road on my bank statement or phone bill?
Forest Road B.V. handles payments for our platforms. Your payment can show up under Forest Road, under the name of the platform or, on your phone bill, under the number you called or texted.
Can I contact you by email?
Yes. Every platform has its own support address for payments, which you can find on that platform. You can also email [email protected].
I paid with Bitcoin but my purchase is not visible yet.
Bitcoin payments need network confirmations, which can take some time. If it still does not show after an hour, send us the transaction ID (txid).
Can I get a refund?
Send us the form with the details of your payment and we will look at your request. Refunds for App Store purchases are handled by Apple.